Void Management Officer

The purpose of the job will be to manage the turnaround of void (empty) properties ensuring they are re-let efficiently, cost-effectively, and to a high standard. 

The role involves carrying out inspections, raising repairs, ordering furniture and equipment, tracking and chasing progress and post inspecting completed works to minimise void periods and maximize rental income. 

The post will cover a large geographical area so extensive travel will be required.

Salary: £26,807 Per Annum + Area weighting capped at £5,000) (Pro rata as this is a part time role)

Job Type: Part time, Permanent

Working Hours: 18:75 hours per week

Key Responsibilities

• Responsible for void management in a designated large geographical patch, specifically from when notification that a property is going to be void to making the property ready to let.
• Carry out pre and actual void inspections to identify repairs and works required, and order any replacement furniture, furnishings and equipment. Carry out a further pre-let inspection to ensure property is ready to let to a high standard.
• Track and chase progress on all void works and ensure properties are ready for re-letting within target timescales.
• Provide regular updates and reports to management on void performance.
• Focus on any delays in completion of works, problem solving with Nacro operational teams, contractors, Nacro’s leasing team, landlords and other registered providers to resolve any issues delaying the completion of void works
• Identify and suggest improvements to processes, to enhance efficiency and reduce void and repair completion times.

Who Will Thrive in This Role

•  Resilient individuals who know how to maintain a healthy work-life balance.
• Problem-solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

 Essential Skills & Qualities

• Experience of working in a property management environment, dealing with repairs, health and safety checks and/or void management
• Knowledge of property maintenance/repairs identification.
• Strong organisational and time management skills.
• The ability to work on your own initiative.
• Ability to work collaboratively across teams and with external contractors.
• IT proficiency (e.g., housing management systems, Microsoft Office).
• There will be extensive travel in this role so a valid UK driving licence and a car available and willingness to travel to the location of properties within a designated region (and at times to cover neighbouring regions) is required.

Your duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties.

Essential Requirements

• Willingness to travel for business purposes (either using your own car or public transport).
• Basic DBS check required.   

Should you choose to use your own vehicle, please note that Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle. Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).

For the Nacro Candidate pack please click here

For further information about the role, please click here.

Vetting Requirements

Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance.

Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at helpline@nacro.org.uk.