Property Maintenance Helpdesk Administrator

We have an exciting new opportunity to join Nacro’s national Property Maintenance Helpdesk Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro’s property portfolio.

Some organisations talk about making a difference. At Nacro, we do it every day.

This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. 

To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we’ve created a culture and environment designed to bring out the best in everyone at Nacro.

Job type: Full Time –Permanent

Salary – £ 26,807 Per Annum
Hours – 37.5 hours Per week

Who are we looking for

We are looking for an excellent communicator with sound administrative skills and experience to join the helpdesk team, in processing and monitoring repairs to Nacro’s properties, liaising with Nacro’s operational teams, its contractors and third-party agencies.

Experience, Skills & Knowledge Required

• Demonstrable experience as an administrator. It would be desirable but not essential for this to be in property related services.
• Basic knowledge of property maintenance. This is desirable but not essential as training will be given.
• Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.
• The ability to work on your own initiative.
• Ability to work under pressure and prioritise workload.
• Competency in the use of Microsoft Excel and Word.
• Good organisational and administration skills.
• Good telephone manner.

Duties and Responsibilities include, but are not limited to

• Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors, landlords or partner agencies as appropriate.
• Obtaining quotes from contractors for higher value works against agreed specifications.
• Develop and maintain effective working relationships with local Nacro operational teams, contractors, landlords and partner agencies.
• Monitor progress in the completion of repair and maintenance work and liaise with contractors, landlords and partner agencies to minimise any delays and ensure targets and KPI’s are met.
• Deal with any complaints about the quality of work carried out and follow up with contractors.

For Nacro's candidate pack, please click here

For a full role profile please click here