Cluster Manager - Norfolk & Cambridgeshire - HMP Prisoner Family Services

The unique role of the Cluster Manager is to lead, manage and develop high quality family support services across your prisons ensuring we provide dedicated support, information and where appropriate signposting through our welcoming and family friendly Visitor Centre’s. The Centre’s are designed to be a hub of information and support, offering a confidential space to talk with one of our specialist staff and a gateway to support with families keeping in contact with their loved ones during their sentence whilst assisting to navigate communication channels with the prison where appropriate.

In addition, you will oversee case management of work with prisoners, group delivery sessions in addition to 1-2-1 based sessions such as ‘story book dads’. You will work closely with various HMP Governors to ensure our service delivery is contract compliant and agile to meet changing needs / demands within a busy and complex environment.

The post holder will have overall responsibility for recruitment, induction and training of new staff. In addition to coordinating, and supervising staff to ensure our services are reaching appropriate standards and achieving relevant outcomes for children, young people and their families.

You will be a highly motivated and organised individual with case and employee management experience and good knowledge of current legislation regarding to young people and families. You must have a relevant professional or vocational qualification at minimum NVQ level 3 or equivalent. Given the nature of this role covering a number of complex establishments previous experience of working within or having a good understanding of a custodial setting is essential. As is the ability to obtain and maintain relevant security vetting.

This is a 12 month maternity cover post – 35 hours per week

Mon-Fri with some weekend work subject to operational demand

Salary: £39,408

Anticipated Start: 1 October 2024

Based at either HMP/YOI Norwich, HMP Wayland, HMP Bure, HMP Whitemoor

Safeguarding and DBS requirements for your role:

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.