Data Quality & Administration Officer (Female Only) 

The Nelson Trust is a leading charity providing holistic, gender-specialist support to women facing multiple disadvantages. 

Through our Women's Centres, we deliver trauma-informed services that empower women to make positive changes in their lives. 

We are looking for a highly organised and analytical Data Quality & Administration Officer to join our Impact Team and Gloucester Women's Centre. 

This is a varied role that combines data quality, reporting, systems support and centre administration. 

You will play a key role in ensuring the accuracy and integrity of information across our services, helping colleagues make informed decisions and demonstrating the impact of our work with women across Gloucestershire. 

Please note, this position is restricted to female applicants only due to the nature of the work carried out in our Women’s Centres in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

Hours: Full-time, 35 hours per week 
Location: Gloucester Women's Centre and Head Office in Stroud, with working time split equally between both locations 

What will you do 

• Monitor and manage referrals, enquiries and service records for Gloucester Women's Centre. 
• Maintain accurate, complete and consistent data across our case management systems and reporting tools. 
• Review, clean and organise data to support reporting, analysis and service improvement. 
• Produce data quality reports and management information to help services measure impact and outcomes. 
• Provide support and guidance to colleagues using our case management systems, including Themis and Nebula. 
• Support health and safety administration, document control processes and information requests, including Subject Access Requests. 

What we are looking for 

• A full driving licence and access to a vehicle, with willingness to travel between both working locations 
• Experience or a strong understanding of data management and data protection practices. 
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities. 
• Strong IT skills, including a good working knowledge of Microsoft Excel. 
• Excellent communication skills and the ability to build effective working relationships with colleagues. 
• Ability to work independently, solve problems and contribute to continuous improvement. 
• Commitment to safeguarding and the ability to work sensitively within a trauma-informed, women-centred environment. 

What we offer 

• Holidays: 25 days annual leave plus bank holidays (pro-rata), increasing by 1 day for each year of service up to a maximum of 30 days 
• Pension: 6% employer contribution 
• Investment in your development through training, supervision and career pathways 
• Access to wellbeing and employee assistance support 
• Death in service benefit (2x salary) 
• Refer a Friend scheme 
• Blue Light Card discounts 
• Eye care scheme 
• Cycle to Work scheme 

The Nelson Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This role is subject to an Enhanced DBS check. We welcome applications from individuals who share our values of Kindness, Resilience, Expertise, Accountability and Compassion. 

If you are committed to promoting and safeguarding the welfare of our clients and have a flexible approach to work, we would love to hear from you. Join us in making a difference in the lives of those seeking recovery.  

We have become known for the quality of our work and ability to provide bespoke care and support services.  While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.  

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.  

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.