Financial Resilience Keyworker (Female Only)

At The Nelson Trust, we support people with multiple and complex needs to make positive changes in their lives. Through our Women's Community Services, we provide trauma-informed, person-centred support that empowers women to overcome barriers and build brighter futures. 

We're looking for a passionate and knowledgeable Finance, Benefits & Debt Keyworker to join our Somerset Women's Centre team. This is an exciting opportunity to make a real difference by helping women improve their financial wellbeing, access benefits and grants, manage debt and develop the confidence and skills needed to achieve long-term financial independence. You'll work directly with women across Somerset, providing practical support, advocacy and guidance that creates lasting positive change. 

What will you do? 

• Provide specialist support around benefits, budgeting, income maximisation, financial capability and debt management. 
• Support women with benefit applications, appeals, grants and accessing additional sources of financial assistance. 
• Advocate on behalf of women with external agencies to help resolve financial difficulties and overcome barriers. 
• Deliver workshops and group sessions focused on financial literacy, budgeting and building financial resilience. 
• Develop strong partnerships with local organisations and create effective referral pathways to specialist services. 
• Work in a trauma-informed, strengths-based way to empower women to achieve greater independence and positive outcomes. 

What we are looking for 

• A full driving licence and access to a vehicle, with willingness to travel across Somerset. 
• Understanding of the issues that contribute to financial poverty and hardship. 
• Ability to engage and build positive relationships with women who may face multiple and complex needs. 
• Experience of managing a varied caseload and maintaining accurate records. 
• Strong communication and interpersonal skills, with a non-judgemental and respectful approach. 
• Good IT and administrative skills. 

What we offer 

• Holidays: 25 days annual leave plus bank holidays (pro-rata), increasing by 1 day for each year of service up to a maximum of 30 days 
• Pension: 6% employer contribution 
• Investment in your development through training, supervision and career pathways 
• Access to wellbeing and employee assistance support 
• Death in service benefit (2x salary) 
• Refer a Friend scheme 
• Blue Light Card discounts 
• Eye care scheme 
• Cycle to Work scheme 

This role will close once a suitable candidate has been appointed. Applications will be reviewed as they are received. 

Please note, this position is restricted to female applicants only due to the nature of the work carried out in our Women’s Centres in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1). 

If you are committed to promoting and safeguarding the welfare of our clients and have a flexible approach to work, we would love to hear from you. Join us in making a difference in the lives of those seeking recovery. 

We have become known for the quality of our work and ability to provide bespoke care and support services.  While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce. 

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society. 

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.