Information, Advice & Guidance Officer

Our work focuses on advancing education, training, and tailored support for offenders and those at risk of offending. We recognise that lasting change is built on stability, security, and consistency, and we strive to create a strong sense of community for every individual we support.

The post holder will be managed by and answerable to the Chief Executive for all aspects of the duties and responsibilities described in the role description

MAIN DUTIES AND RESPONSIBILITIES

1. To ensure that participants on the programme secure employment, training and education & voluntary (ETE) positions.
2. To promote the programme with employers, organisations and other appropriate providers.
3. To provide information and advice to offenders and local agencies as appropriate regarding ETE issues as they relate to the needs of the ex-offenders.
4. To directly market individual ex-offenders to specific employers in order to help facilitate their employment.
5. To undertake individual assessment and guidance sessions with project participants to facilitate informed career choices and to develop individual action plans.
6. To provide individual support to ex-offenders, so assisting them to implement their ETE action plan.
7. To assist with the monitoring and evaluation of the project against agreed objectives, maintaining records and preparing reports as required using Lamplight monitoring system
8. To assist, where appropriate, in the recruitment & support of volunteers for Plan Bee Community Coffee shop & to provide individuals with appropriate advice, information and support.
9. To support the development of the Apex Trust as a learning organisation through your participation, as requested, in Trust initiatives.
10. To carry out all the functions of the post in accordance with the Trusts’ equal opportunities policy.
11. To be responsible, where appropriate, for health and safety matters as outlined within the Trusts’ Health & Safety Policy.
12. To undertake any other duties as required corresponding with the post.

PERSON SPECIFICATION

ESSENTIAL

1. Employment Advice and Guidance Experience

Knowledge and/or practical experience in delivering employment advice and guidance to unemployed individuals, including job search support, CV development, interview preparation, and action planning.

2. Awareness of the Criminal Justice System and Disclosure Legislation

Working knowledge of the Rehabilitation of Offenders Act 1974 and its implications for disclosure of convictions, alongside an understanding of the Criminal Justice System and its impact on employment outcomes.

3. Understanding of the Needs of (Ex-)Offenders

Awareness of the social, emotional, and practical barriers faced by individuals with convictions, and the ability to provide tailored support to address complex needs.

4. Commitment to Equal Opportunities

Demonstrates an understanding of equality, diversity, and inclusion principles in relation to employment, training, and service delivery, ensuring fair and non-discriminatory practice.

5. Strong Communication Skills

Effective written and verbal communication skills, including the ability to build rapport, produce clear documentation, and liaise with employers and partner organisations.

6. Relevant Qualification

Minimum of NVQ Level 3 in Advice and Guidance.

DESIRABLE

1. Understanding of Barriers to Employment for (Ex-)Offenders

Demonstrates insight into the social, economic, and personal challenges faced by individuals with criminal convictions when accessing employment, training, and education opportunities.

2. Employer and Stakeholder Engagement Experience

Proven experience in marketing opportunities to employers and building effective partnerships with non-criminal justice organisations to create pathways into work and training.

3. Knowledge of the Local Labour Market and Community Networks

Strong understanding of the local labour market, including education and training providers, employer needs, and community-based support networks.

4. Volunteer Management Experience

Experience recruiting, supporting, supervising, and motivating volunteers to contribute effectively to programme delivery.

5. IT and Administrative Skills

Competent in basic keyboard and computing skills, including use of Microsoft Office applications, databases, and email communication.

6. Monitoring, Evaluation and Quality Assurance

Experience in monitoring and evaluating programmes, collecting and analysing data, and contributing to quality assurance processes to ensure continuous improvement.