Night Support Partner

As a Night Support Partner, you will help maintain a calm, safe and supportive environment for women and children at Hope Street overnight. 

You will respond to residents’ needs, follow safeguarding and risk-management arrangements, maintain accurate records, complete agreed facilities and housekeeping duties, and ensure effective handovers between the day and night teams.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Key responsibilities

• Be the first point of contact for women during the night for any issues they may be experiencing and ensure that they are given comfort and reassurance and assistance from external agencies where necessary such as a paramedic if there is a health concern.
• Ensure that any safeguarding plans in place are followed and updates are entered on the Case Management System.
• Carry out regular checks around the Hope Street site during the night and intervene where necessary to respond to any conflict between residents in the flats and any disturbances, such as TVs or music playing too loudly.
• Provide emotional support to women who have been going through detox or are isolating due to ill health in the private assessment and treatment bedrooms in the Hub.
• Participate in the regular schedule of housekeeping duties to ensure that the communal areas of Hope Street are maintained. 
• Provide additional support to the Night Safety Workers in the event of any threats to the safety of Hope Street from external factors during the night. 
• Support the operational team in ‘turning around’ residents’ accommodation i.e., cleaning, clearing and resetting bed linen etc.
• Support the residents to keep the hub and community clean and tidy, role modelling and providing advice and guidance on key life skills such as cleaning.
• Participate in regular handover meetings to ensure that any concerns identified during the night are passed to the day team so that any actions or support required is implemented. 

About One Small Thing

One Small Thing was founded in 2014 by prison philanthropist Lady Edwina Grosvenor, in response to the unacceptable levels of suicide, self-harm and violence within women’s prisons in England, with the aim of achieving wholesale system change across the justice system, one small thing at a time.

Our vision is a justice system that recognises, understands, and responds to trauma. Our mission is to redesign the justice system for women and their children by:

- Redesign the way the justice system responds to women and their children in a way that can be replicated and scaled nationally.
- Educate people within the justice system on the impact of trauma and draw on our knowledge and expertise to help build capacity within organisations.
- Influence politicians and policy makers to encourage culture change across the justice system and the people who work within it.

Our name reflects the value of those small things – empathy, compassion, respect – and their combined power to make a big difference to the individual - and to society as a whole. 

Team Member Benefits

We offer the following benefits:
- We are a Real Living Wage Employer
- 28 days holiday plus Bank Holidays – pro rata
- An additional day off on your Birthday
- Long Service Award – extra holiday for 3+ years’ service
- A comprehensive induction and training programme
- An unlimited counselling service through our Employee Assistance Programme, OpenUp, which can also be extended to three members of your family.
- Enhanced sick pay
- Life Assurance - 3 times your salary, plus access to Wecare which includes 24/7 GP consultations
- Team member of the month awards
- Refer a Friend Recruitment Bonus
- 5% employer contribution to your Pension, increasing after 3+ years’ service
- Blue Light Discount Scheme