Late Support Worker

The Nelson Trust is a charity dedicated to supporting people affected by addiction and trauma to build safer, more stable futures. 

Within our residential women’s service in Stroud, we offer trauma-informed care in a structured, supportive environment where recovery can begin and lives can be rebuilt.

Our approach is shaped by years of experience and colleagues with lived experience, creating a culture grounded in empathy and real insight. 

This enables us to provide care that not only meets practical needs but supports lasting change.

We are looking for a Late Support Worker to join our team, providing consistent, compassionate support to women in residential treatment outside of core daytime hours - helping to maintain a safe, stable environment through the evening.

Please note, this position is restricted to female applicants only due to the nature of the work carried out in our Women’s Centres in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

What does that look like day to day

Supporting recovery out of hours means creating a calm, safe and well-held environment, including:

• Being a consistent and reassuring presence, helping maintain safety and stability during quieter hours 
• Supporting residents to follow treatment expectations and stay connected to their recovery
• Welcoming new arrivals and helping them settle into the house 
• Carrying out key tasks such as room checks, medication and health & safety checks 
• Responding calmly to challenging situations, including offering de-escalation support 
• Keeping accurate records and clear handovers to support continuity of care

What you’ll bring to the role

Working in this way requires confidence, emotional awareness and a strong sense of responsibility. We are looking for someone who brings:

• A full driving licence and willingness to travel when required
• Confidence in working independently and making considered decisions
• The ability to build trusting relationships while maintaining clear and consistent boundaries
• Understanding of residential treatment, safeguarding, or working with people affected by trauma or substance use
• A calm, steady approach, with the ability to respond thoughtfully under pressure
• Strong communication skills and attention to detail when recording and sharing information
• Willingness to develop skills such as medication administration and relevant training
• Flexibility to work a rolling shift pattern, including evenings

What our clients need most

• A consistent and reliable presence that helps them feel safe, particularly outside of core hours
• A non-judgemental and compassionate approach, with belief in their ability to recover

How we support you

We recognise the resilience and responsibility this role requires, particularly when working more independently, which is why we are committed to supporting you as much as you support our clients.

• Salary: £25,000 - £26,500 (pro rata, depending on experience)
• Hours: 21 per week, rolling shift pattern 4pm – 10pm
• Holidays: 25 days plus public holidays (pro-rata)
• Pension: 6% employer contribution
• Investment in your development through training, supervision and career pathways
• Access to wellbeing and employee assistance support
• Death in service benefit (2x salary)
• Refer a Friend scheme
• Blue Light Card discounts
• Eye care scheme

If you are committed to promoting and safeguarding the welfare of our clients and have a flexible approach to work, we would love to hear from you. Join us in making a difference in the lives of those seeking recovery.

We have become known for the quality of our work and ability to provide bespoke care and support services.  While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.