Bank Support Worker – Domestic Abuse (Female Only)

The Nelson Trust is a leading charity supporting people affected by addiction, trauma and the criminal justice system to achieve recovery and long-term positive change. 

We are recruiting compassionate and reliable Bank Support Workers to join our team in Swindon. 

This residential service provides a safe, supportive environment for women experiencing domestic abuse and complex needs, including substance misuse, mental health challenges, and offending behaviours. 

You will play a vital role in ensuring the safety of residents while offering empathetic, trauma-informed support. 

Salary: £13.45 per hour 
Hours: Zero hour contract 
 

What will you do

• Maintain the safety and security of residents and the building at all times 

• Carry out regular property checks, including communal areas and resident rooms 

• Control access to the building and complete routine patrols 

• Provide practical and emotional support to women with complex needs 

• Manage incidents, emergencies, and complete accurate reports 

• Maintain records and deliver clear handovers between shifts 

• Promote a clean, supportive, and structured environment 

• Follow safeguarding, health & safety, and organisational procedures 

What we offer

• Flexible bank working to suit your availability 

• Full training, including trauma-informed practice and medication administration 

• Opportunity to gain experience in specialist supported housing services 

• A supportive and values-driven team environment 

What we are looking for

• Experience or understanding of working with vulnerable women and complex needs 

• Knowledge of safeguarding procedures and a commitment to best practice 

• Ability to remain calm and professional when managing challenging situations 

• Strong communication skills and confidence in building therapeutic relationships 

• Good IT and administrative skills with attention to detail 

• Empathetic, non-judgemental approach with strong professional boundaries 

• Commitment to equality, diversity, confidentiality, and safeguarding 

If you are a woman-focused professional with a passion for supporting women in a holistic, trauma-informed way, we want to hear from you! Apply now to join The Nelson Trust and help us make a difference. 

Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1). 

The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced Children & Adults DBS check 

We have become known for the quality of our work and ability to provide bespoke care and support services.  While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce. 

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society. 

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.