Criminal Justice - Resettlement and Support Manager

Join Elizabeth Fry Charity and play a vital role in supporting women in the Criminal Justice System to rebuild their lives and move forward with confidence.

We’re looking for a passionate, motivated individual to become part of our dedicated team—someone who thrives on creating positive change and empowering others.

Please note: this role is open to female applicants only, as permitted under Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the work.

About Us

Elizabeth Fry Charity operates a Ministry of Justice Approved Premises in Reading, offering a safe and supportive environment for up to 25 women. 

We’re committed to delivering exceptional accommodation and meaningful, person centred support for women navigating the criminal justice system.

The Opportunity

This is an exciting management role created to support the Charity’s growth and strengthen our leadership team.

As Resettlement and Support Manager, you will:

• Lead and inspire a team of Resettlement and Support Officers delivering 24/7 support to residents
• Be a visible, supportive presence for staff, particularly during evening hours
• Play a key role in ensuring the smooth day-to-day running of our services
• Contribute to wider management responsibilities, including participation in an On-Call rota

This is a 34 hour per week part time role, with a proposed working pattern of: 

• Monday: 1pm – midnight
• Tuesday: 5pm – midnight
• Wednesday: 3pm – midnight
• Thursday: 5pm – midnight

We are also open to alternative working arrangements. 

We offer a competitive salary for this role, with the full-time equivalent salary £ 39,106 - £46,688.

Who We’re Looking For

We’re a small, committed team with a big mission—so we’re searching for someone who is:

• A natural problem-solver who stays calm under pressure
• Passionate about supporting women in a trauma-informed environment
• A confident leader with the ability to motivate and manage a team

Experience within the criminal justice sector, including an understanding of risk assessment and management, would be advantageous.

Your Skills and Strengths

You’ll bring:

• The ability to manage complex behaviours and support individuals in challenging emotional situations
• Excellent communication, influencing, and relationship-building skills
• A strong understanding of the pathways that can lead women into offending
• A genuine commitment to helping people rebuild their lives and achieve lasting change

What we offer:

• Regular supervision to support your development
• Tailored training to build your confidence and skills
• The opportunity to make a tangible, positive impact every day

Why Join Us

At Elizabeth Fry Charity, you’ll be part of a compassionate and committed team working to transform the lives of vulnerable women. Every day, your contribution will make a meaningful impact — and you’ll be supported by colleagues who value collaboration, personal growth, and innovation. We invest in your success, celebrate your achievements, and ensure you feel truly appreciated.

We’re proud to offer a comprehensive range of benefits designed to support your wellbeing and help you thrive:

• Additional payments for On Call cover. 
• Perkbox membership, giving you access to exclusive discounts, wellbeing resources, and a wide range of perks.
• Financial recognition, including a confirmation‑in‑post bonus after successful completion of probation, plus long‑service awards at three and ten years.
• Employee Assistance Programme, providing confidential emotional, financial, and practical support whenever you need it.
• Generous annual leave of 25 days plus Bank Holidays (pro rata), increasing with service up to 30 days.
• Freshly cooked meals on site, prepared by our in‑house Chef and tailored to all dietary requirements.

Job Description:  Resettlement and Support Manager (Diploma in Probation Studies or equivalent professional qualification is desired, but not essential if required level of competency can be demonstrated).

Hours: 34 hours per week

Reports to: Operations Manager  

Salary: £39,106 - £46,688 (FTE salary) 

1. To provide cover for other members of the management team (and other operational staff as may be reasonably required) during periods of absence/holiday/sickness
2. To line manage all Resettlement and Support Officers, providing required supervision, 1:1 training and the completion of their appraisals.
3. To line manage relief staff ensuring they are suitably trained and supported to undertake their role. 
4. To ensure staff for whom you have line management responsibility are suitably trained and have the appropriate skills and knowledge to undertake their roles competently
5. To prepare the staff rota and allocate shift cover, using external relief as required, ensuring there is a required level of cover at the AP at all times including holidays and weekends. 
6. To approve and record annual leave for operational staff.
7. To record sickness absence and undertake back to work interviews for employees you line manage in accordance with the Charity’s policies. 
8. To process all timesheets, liaising with the Finance Manager to ensure appropriate additional payments are made. 
9. To, alongside the Operations Manager, be responsible for recruiting new operational staff, liaising as required with the CEO. 

10. To support the Operations Manager to ensure that residents assessed as posing an increased risk to self are managed under the CARE process.

11. To support the Referral and Premises Manager in the processing of referrals, as required. 

12. To ensure that wherever possible, resident inductions are completed and recorded in the required timeframe. 
13. To ensure that resident logs are completed to a high standard and that all relevant information is accurately entered onto NDelius and/or any other database provided by MOJ
14. To ensure policy and procedure relating to resident’s medication are adhered to and that such policies are reviewed as necessary.
15. To contribute to the completion of quarterly internal inspections and prepare outcome reports on these. 
16. To complete Health and Safety tasks appropriate to the role, including regular reviews of CCTV.

17. To contribute to the development and review of policy and practice, specifically, but not exclusively, within the remit of the postholder’s operational responsibilities

18. To attend, and/or Chair (as required by CEO), relevant meetings pertinent to the work of Elizabeth Fry Charity, both within and outside of premises.

19. To participate in the ‘on call’ rota (for which an additional payment will be made)

20. To undertake any other duties that may reasonably be requested by the Chief Executive Officer, Operations Manager or Trustees