Triage and Assessment Worker

Would you like to make a lasting difference in the lives of children affected by domestic abuse? 

Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Triage and Assessment Worker to join our team – helping guide children and families on their healing journey.

Position: Bounce Back for Kids (BB4K) Triage and Assessment Worker

Location: Reading with hybrid working arrangements. 

Contract: Permanent full time – 37 hours per week, weekdays. 

About the role

As Triage and Assessment Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include: 

• being the first point of contact for families referred to our service
• conducting structured assessments to understand needs
• providing skilled practical help and advice to enable families to reach an informed decision
• presenting cases at internal triage meetings, providing clear recommendations for support pathways. 

About you

As a successful Triage and Assessment Worker, you will have experience of working directly with vulnerable families, ideally within a domestic abuse, safeguarding, or trauma-informed context. 

You will also have experience of case management and case presentation. With excellent interpersonal skills, you'll actively listen, build trust quickly, and communicate effectively while providing a telephone-based service.

For more information about our BB4K service please visit Bounce Back 4 Kids | PACT or read our latest blog BB4K – Helping families heal together - PACT 

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, Family Support Triage Worker, Family Triage Support, Domestic Abuse Triage Worker, Domestic Abuse Triage Support Worker, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. 

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role. 

All opportunities with PACT are based in the UK.