Weekend Family Worker

The main responsibility of the post holder will be to support the delivery of an efficient booking-in service for visitors and to carry out associated administration work. 

The role will also involve family work to support visitors and loved ones visiting HMP Leeds – providing information for first-timers and working as part of the Jigsaw team to deliver an efficient service to support families.

Principal Duties and Responsibilities

Reception Work

• Collect the Daily Visits lists and other paperwork needed from Prison Staff on a daily basis. 
• Access the Bio-metrics information database and Alpha List of prisoners and mark up the Visits Sheets in readiness for visits.
• Book in visitors onto the Biometric system, ensuring that ID etc. satisfies Prison protocols.
• Provide information for first-time visitors to ease any concerns they may have and help them to understand the process that they will go through.
• Update records of number of visitors, first timers and children etc. on a daily basis and provide a monthly analysis for the Director.
• Access the PNOMIS data base to carry out additional security checks for family interventions delivered by Jigsaw i.e. family visits.
• Keep areas tidy at all times.

Family Work

• Respond to telephone Helpline calls, recording and analysing any relevant information.
• Deal with face-to-face, and phone enquiries, ensuring all this work is recorded and is able to be analylised. Refer any complicated issues to the Director that can’t be dealt with by the family workers.
• Ensure that the Reception area has an adequate stock of information leaflets – e.g. the Jigsaw Centre brochure, Information Fact Sheets, APVU Assistance leaflets.
• Access the PNOMIS system to find out certain information that data protection allows about prisoners on behalf of families
• Assist with the planning, administration, delivery and evaluations of the themed Family Visits/Days in the prison and associated activities in the Centre or in the prison.
• As required provide support with the delivery of the play area service in the Visits room inside the prison

Refreshments Service

• Offer assistance in the Blue Pepper Café in the Centre as and when required.
• As required, provide support with the delivery of the Visits refreshments service including stock movement.

Funding, Monitoring and Evaluation

• Ensure that all personal activity is recorded and analysed on a monthly basis and fed into the Directors Bi-monthly reports.
• As part of the team, review performance statistics and work together to improve Best Practices etc.
• Maintain an up to date Individual Plan setting out areas of day-to-day responsibility and individual project work.
• Contribute, as part of the team, to the development of the Annual Business Plan.
• As agreed with your Line Manager, provide support for searching out new funding opportunities and relevant activity statistics for current funding streams.

Training & Development

• Carry out additional training courses that will help with personal development i.e. First Aid at Work, NVQ level 3 in Advice & Guidance or any other course that is relevant to the role

Other Responsibilities

• Have an understanding of all the Jigsaw Visitors Centre documented policies – e.g. Health & Safety, Child Protection, Equal Opportunities
• Work collaboratively with other Jigsaw Visitors Centre staff, volunteers, student and prisoner placements, Prison staff and other partner organisations to promote and develop the work of the Jigsaw Visitors Centre.
• At all times represent the Jigsaw Visitors Centre in a positive and professional manner.
• Carry out any other duties which are deemed reasonable and consistent with this post.