Family Support Worker

This is a great opportunity for a motivated and dedicated individual to work within a team who provide help and support prisoners and their families, to reduce re-offending by developing and strengthening family ties.

• Provide a professional and supportive service for all visitors to HMP Five Wells - including families, children and professional. This role will be the first and last point of contact for all visitors to the establishment
• Deliver a high quality family support service which supports prisoners and their children, families and significant others.

Key responsibilities

• Assist with booking in all domestic, professional visitors in accordance with relevant policies and procedures, ensuring compliance with the local security strategies.
• Support families with any issues presenting in the Visitor Centre and liaising with family workers, assisting when required.
• To work in partnership with prison staff and a wide range of multi-agency professionals to ensure children and families receive the relevant support to meet their needs.
• Managing cash and property deposits from families to ensure the prisoner receives his items. 
• Liaising with internal departments throughout the establishment. 
• Manage telephone calls from families and other internal and external agencies.
• Assist with transport booking when needed.
• Open and closing of the Visitor Centre as required.
• Maintaining prisoner records and paperwork. 
• To promote, monitor and maintain health safety and security in the working environment.
• To work cooperatively with children’s services, health agencies and other community based services, to provide the most effective service for children, young people and families.
• To contribute to Service development.
• To apply safeguarding and child protection procedures where appropriate.
• Commitment to ongoing professional development - either through optional or mandatory training where required.
• This job description is not exhaustive and the job holder may be required to carry out other duties commensurate with the position.
• To work with children, young people and their families, on a one to one or group basis, using a variety of interventions, to identify needs and to achieve positive outcomes.
• Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner & follow the applicable safe systems of work for the role
• The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.