This role will take responsibility for housing management across a number of projects in Devon & Cornwall. Included in this service are 21 units for medium support need clients, 16 (increasing to 22) units for medium and high-risk prison leavers, and 8 units for medium to low needs young people <24yrs with experience of care and or homelessness. This role will contribute to the safe running of these 40+ units, working with the wider staff team to develop systems that permit units to be maintained at appropriate health & safety and fire standards. You will work closely with referral agencies to maintain adequate waiting lists, ensuring that voids are minimised and that rent and service accounts are maintained effectively.
Proactively managing voids in Julian House managed properties. Taking a lead in the assessment of potential residents and promotion of the accommodation. Working in conjunction with Devon & Cornwall Supported Housing Service staff to ensure appropriate action is taken to address rent arrears and charges including the support of SMART payment plans which work towards savings and good financial management. Working with other teams and external agencies as needed to ensure efficient information sharing and joint working, including attendance at internal and external meetings.
Finance & Property Management:
To keep an accurate up to date record of private rented accommodation vacancies across Julian House Devon & Cornwall Supported Housing Service ensuring relevant managers are aware of the current position on a weekly basis, and in response to changes.
To market services and work with Julian House staff to build a waiting list for Devon & Cornwall Supported Housing Service bed spaces where possible and appropriate.
To ensure that all rent and service charge accounts are up to date, monitored regularly and that relevant action is taken in line with Julian House procedures.
Ensure residents are kept fully informed of the balances on their rent and service charge accounts.
To provide a comprehensive and focussed housing management service for residents in Julian House Devon & Cornwall Supported Housing Service.
To take prompt and considered actions as a team to address arrears or anti-social behaviour within accommodation, up to and including eviction.
To carry out home visits to all residents, prior to the notification of eviction on financial grounds, with the aim of prevention. Wherever possible we seek to establish financial management plans that mitigate need for eviction.
To work with Finance Team to ensure full rent recovery.
To be responsible for the monitoring and recovery of former tenant arrears, which includes liaising with external agencies.
To maintain an up to date knowledge of housing and welfare benefits to ensure that residents are provided with welfare benefits advice and debt counselling and to be aware of specialist agencies in the area to which residents can be referred.
To undertake and record relevant Health and safety checks and risk assessments within Devon & Cornwall Supported Housing Service.
To liaise with landlords, brokering positive tenant landlord relationships.
To assist with the tenancy ending of any private rented property leased by Julian House.
Teamwork & Partnerships:
Ensure accurate and clear records are kept and correspondence logged and filed using Julian House’s systems. To assist in the development of computerised monitoring, processing and data collection.
Attend and participate in team and senior meetings, using them as an opportunity to share updated knowledge gained on welfare benefits or other related subjects.
Attend meetings and carry out duties outside of normal office hours occasionally/when necessary for the delivery of the service. Carry out any other duties consistent with the responsibilities of the post, as directed by the line manager.
Represent Julian House in a professional and courteous manner at all times.
Work within the organisation’s policies and procedures, and in particular work in accordance with the Equal Opportunities policy and aim to counter all forms of discrimination.
Carry out, within reason, any other duties necessary to achieve the smooth running of the organisation and undertake other organisational duties, which are broadly in line with the above key responsibilities
Julian House Benefits:
Employee Assistance Programme
Staff Award Scheme
Cash Health Care Plan
Monthly training courses available to all staff from experienced facilitators
25 days annual leave
20% discount at Julian House shops
Julian House has a supportive culture, providing regular supervision and line management alongside externally facilitated reflective practice which enables staff to look after their own health and well-being whilst giving their best in their roles.
Please note, we reserve the right to bring forward the closing date of any of its vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for one of our roles as soon as possible rather than wait until the published closing date.