Visits Centre Assistant

Are you a real 'people person'?

Are you a quick learner who's organised and keen to help out?

Well, you might just be the person we need. 

As a Pact Visits Centre Assistant, you will provide support to families visiting loved ones.

You will work as one of the family team based primarily in the prison's visitor centre, but also across the visits hall, play area and tea bar to provide a safe and welcoming environment, and provide advice, support and information to friends and families visiting the prison. 

About You

To be successful in this role you will have empathy and understanding of working with families in challenging circumstances, ideally involving prisoners and/or their families.

You will also have excellent organisational skills and the ability to manage a demanding workload.

You will support colleagues in Pact’s family work, have some IT skills and may even have knowledge of safeguarding/child protection.

You'll be used to dealing with people from all sorts of backgrounds and working in partnership with different agencies and organisations.

In short, you're a real 'people person' who will roll their sleeves up, work hard and add value to the visits centre team in any way that's needed.

What Pact Offer

Pact offers a wide range of employee benefits including

• free confidential advice and counselling service,
• cycle to work scheme,
• life assurance,
• eye care vouchers,
• generous annual leave plus more.

You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other Information

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

Working Rota

Week 1: Mon/Tue/Wed 

Week 2: Mon/Thurs/Sat/Sun 

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check.  Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison.

If you have lived abroad for 12 months or more (in the past 10 years while aged 18 or over), you will need to present a certificate of good conduct from the Police Force of the country of residence.

Having a full, clean UK driving licence and vehicle would be desirable for this role.