Team Leader – Retail/ Social Supermarket Ref: PTL-223

Your natural customer service approach and experience in retail, hospitality or catering make you a great fit for this Team Leader role within St Giles. Our London network of Pantries provides a positive way of supporting those on low incomes, tackling poor diet and overcoming health inequalities through the provision of surplus food stock. We now need someone who is self-motivated, empathetic, highly organised and has the ability to lead, motivate, train and support volunteers.

We’re seeking an individual with a proven record of working independently with minimum supervision and with a diverse range of people in an inclusive and proactive way. Join our team and you’ll manage and oversee the running of the Camberwell Pantry and support our London network.

St Giles Trust is an ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

The St Giles Pantry provides a positive way of supporting those on low incomes, tackling poor diet and overcoming health inequalities, through the provision of surplus food stock being sold at heavily subsided prices. To help us achieve this, our successful candidate will manage, support and develop a team of pantry coordinators, peer advisors and volunteers across all London pantries, as well as creating and maintaining professional relationships with local agencies to provide referral pathways into the project.

You will also work alongside caseworkers, peer advisors and other professional agencies to ensure support plans are in place and correctly recorded and that all pantries have a welcoming and dignified environment for customers, volunteers, and staff at all times. We will count on you to build and maintain relationships with local businesses and community who may wish to be actively involved within the Pantry, and to raise awareness of the Pantry amongst the local community.

Fixed Term contract for 1 year

What we are looking for

• Previous experience of working within a retail and / or customer-facing role
• Have an awareness of food preparation with the ability to advise others on how to cook on a budget
• Basic Food Hygiene Certificate and Mentoring Level 3 qualification (or be willing to work towards this)
• Full UK driving licence
• The ability to demonstrate knowledge and awareness of the issues faced by our client group
• Experience of using and developing monitoring systems to record all aspects of the project

• Excellent IT and communication skills, both verbal and written
• A flexible, professional, proactive and collaborative approach to your work

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.

Interviews: Monday 11th July 2022.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.